Upon launching the Promethean Whiteboard App on your ActivPanel 9 or Elements Series, if you get an ‘Unpacking Document…’ message, follow the steps below to remove it:
- Close the Whiteboard App.
- Open the Menu/Locker and select the Files app.
- In the Downloads folder, delete the whiteboard_state file (or whiteboard_state.dat if applicable).
You can now relaunch the Whiteboard App and the message will no longer appear.
Last Update: December 21, 2022