‘Unpacking Document’ message in the Promethean Whiteboard App


Upon launching the Promethean Whiteboard App on your ActivPanel 9 or  Elements Series, if you get an ‘Unpacking Document…’ message, follow the steps below to remove it:

  1. Close the Whiteboard App.
  2. Open the Menu/Locker and select the Files app.
  3. In the Downloads folder, delete the whiteboard_state file (or whiteboard_state.dat if applicable).

You can now relaunch the Whiteboard App and the message will no longer appear.

Last Update: December 21, 2022  

December 21, 2022 142 Mark Scarberry  Promethan
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About The Author

I have worked in the computer repair field since the early '90s. I was a technician and then Coordinator of Computer Repair for Regional Education Service Agency II (RESA 2) for 18 years. I currently work for Wayne County Schools as a Network Engineer/Technology Specialist. I am responsible for the schools' Internet access, Wi-Fi, networks, servers, laptops, desktops, and operating systems and software.

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