Student not showing up in Classroom Management

Problem

You can not see the “Currently Browsing” information for one of your students in Lightspeed and you know the student is using a browser then you should look at the students’ browser and see if it has the following icons on the top right corner of the browser window.

If these icons are showing up then the students’ machine has a corrupt group policy.  These are the GoGuardian filter extensions which should have been removed from all of our machines when we switched to Lightspeed.  You should see the icon below on a working machine.

This icon will say “Relay Classroom Helper Extension” when you point at it.

Solution

Call the helpdesk and ask them to reset the group policies on the computer in question.

Last Update: February 22, 2022  

February 22, 2022 108 Mark Scarberry  LightSpeed  
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About The Author

I have worked in the computer repair field since the early '90s. I was a technician and then Coordinator of Computer Repair for Regional Education Service Agency II (RESA 2) for 18 years. I currently work for Wayne County Schools as a Network Engineer/Technology Specialist. I am responsible for the schools' Internet access, Wi-Fi, networks, servers, laptops, desktops, and operating systems and software.

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