Smart Board pens will not work or light up

If there are no lights on the pen tray, then check the following.

1) Is this a computer with the Smart Board software installed? Smartboard software is only installed on the teachers’ SmartBoard machine. The computer name must have -SB-LT or -SB-TD in the name for it to get the software. If the software is installed and running correctly, the left side of the laptop screen should have a tab/panel with Smart Tools. You should also see “Smart Ink” in the upper right-hand corner of any browser or document.

2) Is the light on the right side of the smart board on and green?

If NO…Is there a small power cord plugged into the right side of the board above the LED light? OR is there a USB cable plugged into the hanging cord on the right side of the board and is the same USB cord plugged up to the computer?

3) Is the light on the right side of the board flashing green?  If it is flashing green you need to link the board to the pc either by using a USB cable, or the gray Smart USB Dongle.  If the USB dongle is red and the board is flashing green then you need to sync the board to the dongle.


4) If the USB dongle light is green and the light on the right side of the smart board is solid green and the pens are still not working, then you may need to clean the light sensors under each pen in the pen tray. You can clean those sensors with compressed air and a cloth.

See KB Article

Last Update: November 6, 2018  

August 31, 2017 1285 Mark Scarberry  SmartBoard
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About The Author

I have worked in the computer repair field since the early '90s. I was a technician and then Coordinator of Computer Repair for Regional Education Service Agency II (RESA 2) for 18 years. I currently work for Wayne County Schools as a Network Engineer/Technology Specialist. I am responsible for the schools' Internet access, Wi-Fi, networks, servers, laptops, desktops, and operating systems and software.

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