Cleaning a Smart Board

1. Expo spray that is normally used for dry‐erase boards works well. Windex and similar products are also recommended.

2. Straight from SMART Technologies: Do not use “abrasive household cleaning products  such as Mr. Clean Magic EraserTM Products or Mr. Clean® Wipes.”

3. Do not spray cleaning agents on the board itself. Instead, spray onto a cloth or paper towel and then wipe the board down. This way, you won’t have to worry about liquids in the pen tray.

4. Fantastic also works well.

5. This again comes straight from SMART: “If your SMART Board 500 series interactive whiteboard has an OptiProTM surface, don’t use dry‐erase markers. If you have  an OptiPro surface, an OptiPro label appears in the center bottom frame of your SMART  Board interactive whiteboard.”

6. For 500 and 600 series SMART Boards that do not have the OptiPro surface, only use standard or high‐odor dry erase markers. The worse it smells, the easier it is to clean. If only it worked like that for dogs.

7. Before you clean your SMART Board interactive whiteboard, shut down or disconnect the connected computer so that you don’t scramble desktop icons or inadvertently start programs when you wipe the screen.

8. To view dirt or streaks more easily, set your projector to standby (lamp off mode).

9. Erase dry‐erase ink from the writing surface as soon as possible. The longer dry‐erase ink remains, the more difficult it is to remove.

10. Before using a cleaner, remove excess dry‐erase ink residue from the writing surface with a  damp cloth.

11. Use an alcohol‐free household glass cleaner, such as Windex glass cleaner, to clean the writing surface. Clean it at regular intervals or whenever you notice that the dry‐erase ink remains on the screen after erasing.

12. Do not spray cleaner directly onto the surface. Instead, lightly spray cleaner on a cloth, and then gently wipe the screen.

13. Do not allow excess glass cleaner to flow into the crack between the lower frame and the  writing surface, or into the pen tray recesses.

14. If you can still see ink marks after cleaning the surface with Windex glass cleaner, use a  dry‐erase marker cleaner, such as Sanford Expo whiteboard cleaner.

15. For stubborn stains, use isopropyl alcohol (IPA) to clean the writing surface.

Removing Permanent Marker Ink Stains

Solution 1

Use a commercial cleaner such as Sanford Expo whiteboard cleaner over the permanent ink stain, allow the solution to dry, and then wipe the surface clean with a soft cloth.

Solution 2

Use a standard or high-odor dry-erase marker. These markers contain solvents that remove permanent ink. Don’t use low-odor or non-scented dry-erase markers, because they don’t contain the appropriate solvents.

  1. Cover the permanent ink with the high-odor dry-erase ink.
  2. While the ink is still wet, wipe the screen with a soft cloth.


    Do not allow the dry-erase ink to dry before wiping the screen.

  3. If any trace of ink remains, spray Windex glass cleaner or Sanford Expo whiteboard cleaner on a soft cloth, and then wipe off remaining ink marks. Do not use harsh abrasives, because they can damage the writing surface.

Last Update: August 31, 2017  

August 31, 2017 1058 Mark Scarberry  SmartBoard
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About The Author

I have worked in the computer repair field since the early '90s. I was a technician and then Coordinator of Computer Repair for Regional Education Service Agency II (RESA 2) for 18 years. I currently work for Wayne County Schools as a Network Engineer/Technology Specialist. I am responsible for the schools' Internet access, Wi-Fi, networks, servers, laptops, desktops, and operating systems and software.

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