December 08, 2025

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BWL Knowledge Base

Apple 4

  1. Factory Reset an iPad
  2. iPad Setup (Method One: Devices Purchased through Apple since 2011)
  3. iPad Setup (Method Two: Devices Purchased From a Retailer or Prior to 2011, also used with devices that cannot be factory reset.)
  4. is your Wayne County iPad locked to a previous teacher’s AppleID?

Cisco Phones 4

  1. Cisco Phone Cheat Sheet
  2. Fanvil Phone Cheat Sheet
  3. Setting Up Voicemail
  4. Wayne County Schools VoIP Calling Guide

Epson Board 1

  1. Switching Between Pen and Computer Modes on an Epson BrightLink 695WI Projector

General 6

  1. How to Sign in to Personal Devices (iOS)
  2. Installing Feature Updates with Software Center
  3. Restricted Articles
  4. TI 83/84 Graphing Calculator
  5. Unable to type in Microsoft Word
  6. Website Notificaitons: Why They Appear and How to Get Rid of Them

LightSpeed 1

  1. Add Co-teacher to Lightspeed

Login 5

  1. Broken Domain Trust Relationship
  2. How do I sign on my laptop when away from school?
  3. No Logon Servers Available
  4. VPN Access
  5. Your ability to sign in has expired or will expire

Network 6

  1. Extreme AP3935i LED Status
  2. Extreme AP460S LED Status
  3. Limited Connectivity
  4. PersonalDevices Portal
  5. SOS Remote Support
  6. VPN Access

Office 365 15

  1. Accessing Office 365
  2. Can see OneDrive files but cannot open after name change
  3. Installing OneDrive
  4. Microsoft Teams – User install
  5. Office 365 – Advanced Threat Protection
  6. Office 365 – Geolocation Restrictions
  7. Office 365 Group – Group Expiration / Renewal
  8. Office 365 Password
  9. Office 365–How to Password Protect Office 365 Documents
  10. Office365 apps prompt you to sign in daily
  11. Recovering from a compromised Office 365 account: 
  12. Setup MFA/2FA for Office 365
  13. Sync and Protect Your Files with OneDrive
  14. What happens to deleted OneDrive Files?
  15. What happens to my Office365 Email / Webtop / OneDrive account when I graduate or retire?

Projector 8

  1. Epson How do I clean the obstacle sensor?
  2. Epson Projector Indicator Light Codes
  3. Half of the Displayed Image is Missing
  4. Projector is not displaying signal from input
  5. Replacing the Lamp / Bulb in the UF55 and UF65 Projectors
  6. Screen only visible on Laptop/Projector
  7. SmartBoard Errors
  8. UF55/UF65 Reset Lamp Hours

Promethan 2

  1. How to Use the Math Tools in the Promethean Whiteboard App
  2. ‘Unpacking Document’ message in the Promethean Whiteboard App

SCCM 1

Microsoft System Center related information.

  1. Software center is out of date

Schoology 1

  1. CK-12 APP Not Populating Content in Schoology

SmartBoard 7

  1. Calibrating a SmartBoard
  2. Cleaning a Smart Board
  3. Half of the Displayed Image is Missing
  4. Smart Board Pen Tray lights won’t come on
  5. Smart Board pens will not work or light up
  6. SmartBoard Errors
  7. Syncing the Bluetooth Dongle to the SMART Board

SysOps 9

  1. Computer Names
  2. Creating a New Student Account (WVEIS ID)
  3. Creating a New Teacher Account
  4. Creating a Support Ticket
  5. Elevating a Ticket
  6. Fixing Broken Domain Trust Issues
  7. Install/Reimage a Computer Using Network Boot (PXE)
  8. Secure Boot
  9. Transferring users or students to another school in Active Directory

User Portal 4

This category includes information on using the User Portal tools.

  1. Student Codes for Notification System-Administrators and Secretaries
  2. Student Email Lookup-Administrators
  3. Student Email Lookup-Teachers
  4. WVDE Pay Self Help in the Staff User Portal

Vivotek 7

  1. How do I set up the “Motion Detection “settings?
  2. How to update camera list of substation when there are new inserted cameras
  3. How to use the VAST2 native StandalonePlayer.exe to visualize 3GP videos exported from cameras or NVRs
  4. Is there any way to eliminate the red line rectangle of motion detection window?
  5. Perform camera auto-focus on a schedule
  6. What is Activity Adaptive Streaming (ASS)
  7. Why is the video playback choppy or jumpy when using the fast-forward function?