Laptop Issues

We are currently seeing an issue with a large portion of our laptops.  The problem appears to be that some of the Windows services stop responding.  Due to this problem, the laptops will not install software from our Software Center, randomly freeze, or lock up.

A temporary work around to install software from Software Center is to tell the software to install, then restart your computer.  The software should install immediately after rebooting.  The problems will start appearing again after a period of time.  We are still trying to determine what machines are experiencing this problem.  Please contact us and let us know if you are having problem with installing software, the start menu not working, or your machine freezing for long periods of time.  Please let us know what brand and model of machine is having this problem.


This issue has mostly been reported as affecting the high school laptops issued to students.

About The Author

I have worked in the computer repair field since the early '90s. I was a technician and then Coordinator of Computer Repair for Regional Education Service Agency II (RESA 2) for 18 years. I currently work for Wayne County Schools as a Network Engineer/Technology Specialist. I am responsible for the schools' Internet access, Wi-Fi, networks, servers, laptops, desktops, and operating systems and software.

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